Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
2. Add products to your cart, checkout, enter your shipping information, and any delivery details.
3. Pay by Etransfer, Bitcoin, Creditr Card Or Cash (must have exact change at door)
4. Get notified throughout the whole process
Once payment is sent, your order will be processed and be delivered to you as soon as possible. Your order will be delivered according to the order queue the same day. Typical delivery times are from 30 minutes – 3 hours but these times are not guaranteed.
Same day delivery cut off time is 7:00 pm
Fulfillment Hours: Mon-Sun 12pm PST to 7pm PST
We respond to emails daily. During hours of operation expect a response time of 1 hour during our hours of operation but do expect that time to increase to as long as 3-5 hours during sale periods, holidays, etc.
After hours of operation, expect a response time of 12-24 hours.
You must be on or over the age of 19 and live in Canada to be eligible to buy cannabis products from Gasleak Medicinal. There are no exceptions to this rule.
If you like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it.
If you want to cancel your order that is not processed yet, you ca go into the system and cancel .
Please email us at email@example.com with your order number being the subject line.
The delivery estimate is 30 minutes – 2 hours. These times are not guaranteed but rest assured we will get to you ASAP.
The minimum order amount and delivery fee:
VANCOUVER/RICHMOND – $50 ($20 delivery fee on all orders under $50)
BURNABY/New Westminster – $70 minimum order amount
NORTH VANCOUVER- $100 minimum order amount
Surrey – $100 minimum order amount
Coquitlam – $100 minimum order amount
North Delta – $70 minimum order amount
South Delta – $120 minimum order amount
These minimums are subject to change*
We accept e-transfers, credit cards, bitcoin or cash on delivery!
(please have exact change as our drivers won’t have change for you)
For instructions on how to send a secure Interac payment please watch the video tutorial found here:
At this time, we are only accepting Visa and MasterCard.
*Credit Card payments will not be available for residences in Quebec due to high volume of fraud.
If you are paying with credit card, you will be limited on your first few Credit Card transactions. There will be tiered amounts that you are required to spend prior to making larger purchases on credit. This is to ensure that users are not abusing the credit card system and claiming fraudulent charges.
We have a ZERO Tolerance policy with fraud. If there are claims used on a credit card that you are using, you will be blacklisted along with your shipping information, and will no longer be able to make future purchases with Gastown Medicinal.
This is how the tiered system will work for Credit Card Users:
Tier 1 – Uers can not exceed $500 on their first order
Tier 2 – Once a customer reaches $1000 in completed orders, they’ll be able to place orders for up to $1000
- At this time the MAXIMUM Purchase using Credit Card will be $1000.
- There will be a 3% surcharged billed for ONLY Credit Card payments. This is a charge that cannot be credited back. The Surcharge will cover additional bank fees.
The transactions will come from various company labels and will NEVER say “Gastown Medicinal”. The company labels will be in rotation and will not be relating to marijuana for your safety. To Identify your order, you could look through your statement and match your order total as well as the time the order was placed.
Please note that If you see a charge on your credit card statement that you do not recognize please contact us immediately before calling the bank. In the event that a chargeback occurs, you will be blacklisted indefinitely from use of our credit card service.
Please feel free to contact us at firstname.lastname@example.org for any questions!
Once we receive your e-Transfer, we will process your order for shipping. Please note that it may take up to an hour for us to receive your e-Transfer.
Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there has been no payment after 48 hours, then the order is cancelled.